Shipping & Returns


Collection
If you wish to collect from BD21, please simply email us on receipt of your invoice to arrange this with us at a time convenient to yourself.

Delivery
We offer a free delivery service on all orders over £295. Orders under this will be subject to a small delivery charge dependent on your distance from us and your order total, please see the guide below for our delivery charges.


COLLECTION - FREE

Orders below £80
Within 3 miles of us - £3.00 (e.g. Keighley, Steeton, Silsden, Bingley)
Within 6 miles of us - £6.00 (e.g. Crosshills, Oxenhope, Shipley Centre)
Within 12 miles of us - £12.00 (e.g. Skipton, Ilkley, Bradford, Laneshawbridge)
Within 25 miles of us - £25.00 (e.g. Burnley, Rochdale, Huddersfield, Leeds, Harrogate)
Nationwide - NOT AVAILABLE!!!


Orders £80 to £150
Within 6 miles of us - FREE
Within 12 miles of us - £5.00
Within 25 miles of us - £12.00
Nationwide - NOT AVAILABLE!!!


Orders £150 to £295
Within 6 miles of us - FREE
Within 12 miles of us - £2.00
Within 25 miles of us - £10.00
Nationwide - NOT AVAILABLE!!!


Orders Over £295 - FREE DELIVERY WITHIN 25 MILES (Call us for more information)


We will endeavor to deliver all orders promptly and efficiently but please allow up to 10 working days for delivery. Please note, due to hazardous shipping regulations we are only able to deliver to mainland UK.

It is the customers responsibility to ensure someone is available to accept delivery or the carriers can make an additional charge for re-delivery.

Please make sure there will be someone (aged 18 years or over) with photographic identification at the delivery address to avoid the extra charge for re-delivery.

How We Deliver To You
We use both TNT Logistics and an Independent Delivery Service Company. Delivery to our customers via our Independent Delivery Service Company or any other express delivery service is weekdays only, from 7:30am to 6:30pm.

Please make sure that when you enter a delivery address there will be someone (aged 18 years or over) with photographic ID at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you.

We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use.

We reserve the right to refuse an order and refund the payment within 7 days of placing the order.

Under normal circumstances and for packages sent by our Independent Delivery Service Company, our delivery partner will attempt to deliver the goods. If after the first attempt delivery cannot be completed the package(s) will be returned to our office. Should it be necessary for our delivery partner to attempt delivery a second time, an extra charge may apply. Payment will always be taken before dispatch.

Tracking
For further assistance with package delivery you can call us on 07971 695743 or email us at sales@optimum-fireworks.co.uk Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel Delivery Company or postal service used. Optimum Fireworks cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible
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